SHAFT sex, hate, alcohol, firearms, tobacco content is strictly prohibited on all US number originators. Support of Programs that provide prohibited content is subject to permanent expiration of the entire Long Virtual Number or Toll-Free Number or the specific Program.  Vaping or marijuana/cannabis or content relating to dispensaries falls under this prohibited content. Programs must operate according to all applicable federal and state laws and regulations.

High Risk Verticals that may lower the conversion of your campaign due to messages flagged by carriers. (Verizon, T-Mobile, AT &T, Sprint, etc)

Financial offerings, loan origination and matching

Payday loans
Short-term loans
Auto loans
Mortgage loans
Student loans
Debt consolidation and reduction
Debt forgiveness
Investment opportunities
Affiliate lead and/or commission generation
Credit repair programs
Tax relief programs
Work from home programs
Get rich quick programs
Cannabis/CBD

If we suspect your account is being used for unlawful purposes such as the following, we reserve the right to terminate your service.

• Solicitation to others to perform or participate in any unlawful acts.
• Violation of international, federal, provincial or state regulations, rules, laws, or local ordinances.
• Infringement upon or to violate our intellectual property rights or the intellectual property rights of others.
• Harassment, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submission of false or misleading information.
• Transmission of viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
• Collect or track the personal information of others.
• Spaming, phishing, pharming, pretext, spiders, crawling, or scraping.
• Obscene or immoral purposes.
• Interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

This is a common question and SMSGATEZ requires that you only use data that is opt in (people you are sending SMS messages to have given you permission to contact them).

If you are in need of assistance with your account you can fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. You can also chat with us via the chat button in the lower right corner of your screen.

Credits are the static conversion used to represent units to send or receive messages or to purchase Virtual Numbers on managed accounts.

SMSGATEZ is provides a service to deliver your SMS messages to your contact list with no guarantee.

There are many reasons that campaigns fail to have good conversion (ROI).  Top reasons would include the quality of the data you are sending, contacts have agreed to receive messaging from you, and the content of the message you are sending.

First step to troubleshooting this is to make sure that your virtual number or SIM number is not blocked by the relevant provider. You can test this by sending to a mobile phone that is not on your account via the Gatez Cloud. If you are still unsuccessful and you are using a SIM please change the Default SMS Application back to the Native SMS Application on your mobile device and try sending a message to and from your mobile SIM. If this fails you will need to replace your SIM as it is most likely blocked by your provider.

Please check the email address you used to sign up for your account and check the password.

Your Android device gives this message to any third party mobile application that you attempt to install on your device as a safeguard to prevent malware, trojans, and viruses. Our Application is free from viruses. Your can go to your settings and choose to run once to install.

Credits are added manually by our staff.  Generally, credits are added immediately after payment.  Please click the chat button to check the status on your order. 

We can refer you to a Virtual Assistant/Call Center Service.  Please contact support and we will be happy to help point you in the right direction.