SMS Support Software

Almost all success stories about awesome brands have one thing in common – they consider customers as their top priority.
Providing support to customers is pivotal for success no matter the industry a business operates in. To survive a cut-throat competition, companies must provide efficient and timely customer support 24/7 365 days of the year. Short message service is one of the quickest and cost-effective ways of facilitating customers, and that’s where we come in.

What Our SMS Support Software Has to Offer

Customer Support

Not all customers are tech-savvy and have trouble familiarizing themselves with the products or services they consume. Even though your product doesn’t have a steep learning curve, you can’t expect a customer not to ask for support at the time of need. Our customer support solution enables you to offer assistance to those in need via SMS – the quickest and proficient way of communication today.

Automated Support

Responding to customers’ queries and concerns is a tedious task. Companies usually employ an army of the workforce – dedicated to providing support to the customers. This calls for a huge investment. The ones that are short-staffed eventually acknowledge burnout. Our SMS support software enables you to automatically troubleshoot diverse queries received by customers without having to break the bank.

Know Your Customer

Conduct a variety of customer feedback and satisfaction surveys using our SMS support software. This enlightens you about customers’ expectations and whether or not you’re living up to them. Embrace a proactive approach to solving problems before they cause significant damages.

Scheduled Update & Notifications

Schedule update notifications to avoid being bombarded with customer queries during maintenance. Furthermore, our customer support tool also helps you reach out to customers in bulk – informing them about bug fixes proactively to avoid any complaints.

Templates & Trigger Keywords

Most of the queries received by support representatives are repetitive. Customer concerns seldom encompass a high level of technical assistance. Liberate the resource of your support center – enabling them to focus on more important things. Create templates and set trigger using unlimited keywords to automatic

Perks of Using Our Bulk SMS Software

Why Use Our SMS Support Software

Support via tickets is one of the abhorred ways of receiving service as it takes forever. Support via call is usually preferred but it’s one of the most expensive and tiring processes for companies. Support via SMS, on the other hand, is one of the most convenient, cost-effective, and prompt ways of reaching out to a customer without breaking the bank.
Don’t leave a customer hanging. Our SMS support software helps you send automatic confirmations and notifications about cancellations, returns, payments, refunds, and more.
Send birthday wishes, anniversary greetings, or just the plain old best wishes. Show your customers that you care. Send coupons and loyalty rewards to the opens who have been with you through every thick and thin – strengthen your bond with customers via our automated solution.
Not all queries are ordinary, some require technical assistance and take a bit longer to be resolved. Enable your customers to schedule appointments with your support representatives – send appointment confirmations, reminders, and share the status of the query via our SMS support software.

FAQs

Yes. SMSGatez is a complete web-based solution to help you provide 24/7 support to your customers.
No. You don’t need to download additional apps or plugins to use our SMS support solution to its full potential.
Yes. With our SMS support software, you can schedule and send automatic notifications and status updates regarding customers’ support queries.
Yes. You can receive replies from customers to your messages. It totally depends on you whether you wish a text to be a one-way communication medium or enable responses.
Yes. Unlike many other support solutions available in the industry, our SMS support software empowers you to welcome customers’ feedback and gauge his satisfaction regarding your support services.
Yes. Our SMS support software has a built-in URL shortener that enables you to add URLs to the messages sent to customers.
If you have any queries about our SMS support software, kindly fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. If you’re in dire need of assistance then you can also reach out to us right away via the chat feature in the lower right corner of your screen.
Sure. We can refer you to our virtual assistant or a support representative to walk you through or help you with your concerns. Please feel free to contact support and we will be happy to point you in the right direction.