Design and send professional mobile surveys, gather valuable data, and customer feedback via our SMS survey solution.
Data collection via SMS is more efficient compared to other survey tactics because of prompt delivery, high open-rate, and a greater likelihood for a response. Our SMS survey tool helps companies create high-quality customer satisfaction surveys and polls to gather customers’ valuable feedback. With a built-in autoresponder, set automated replies in action – thanking recipients for their valuable feedback or answering the queries.
Why Opt for an SMS Survey Software
Mobile users keep phones within their reach for at least 14 hours a day. Moreover, an average person checks his/her phone around 150 times a day.
SMS surveys have a higher delivery and an open rate of up to 98%. However, the surveys dispatched via email have an open rate of around 20%.
An average person takes around 90 seconds to reply back to an SMS received – making SMS surveys a prompt method of receiving customer feedback, and extract customer experience insights.
SMS surveys are one of the most cost-effective methods of data collection – making it a widely adopted survey tactic by SMEs and conglomerates around the globe.
What Our SMS Survey Software Has to Offer
Create and deploy surveys seamlessly with SMSGatez. No need to create separate messages for different recipients. Design personalized survey templates and say goodbye to the menial process of drafting messages time and again.
Multi-Level SMS Surveys
SMSGatez enables you to create multi-level text message surveys where the subsequent texts are triggered by the response selection of a recipient – a handy feature for piped question type surveys.
Autoresponder is another great feature offered by SMSGatez. The autoresponder feature of our SMS survey software allows you to thank your recipients for their participation in the survey or help you ask questions that require probing for collecting feedback.
Opt-Ins & Opt-Outs
The opt-in feature of our SMS survey tool facilitates you to ask recipients’ permission before dispatching the surveys. This significantly enhances your response rate as the respondents will be expecting a survey that requires their valuable feedback. Further, it helps you be in compliance with the TCPA guidelines.
SMSGatez enables you to track SMS delivery and open-rate seamlessly with just the click of a button – a handy feature to help you stay up-to-date with the numbers.
Bring Your SMS Provider
If you already have an SMS service provider and are just looking for an app with a user interface to help you dispatch your surveys via text, SMSGatez is here to help. We empower you to connect your APIs with our user interface to help you send text surveys seamlessly using your preferred SMS service provider.
If you have any queries about our SMS survey software, kindly fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. If you’re in dire need of assistance then you can also reach out to us right away via the chat feature in the lower right corner of your screen.
Sure. We can refer you to our virtual assistant or a support representative to give you a detailed walk-through or help you solve your concerns. Please feel free to contact support and we will be happy to point you in the right direction.