Frequently Asked Questions

SMSGATEZ GENERAL

Credits are the static conversion used to represent units to send or receive messages or to purchase Virtual Numbers on managed accounts.

SHAFT sex, hate, alcohol, firearms, tobacco content is strictly prohibited on all US number originators. Support of Programs that provide prohibited content is subject to permanent expiration of the entire Long Virtual Number or Toll-Free Number or the specific Program.  Vaping or marijuana/cannabis or content relating to dispensaries falls under this prohibited content. Programs must operate according to all applicable federal and state laws and regulations.

High Risk Verticals that may lower the conversion of your campaign due to messages flagged by carriers. (Verizon, T-Mobile, AT &T, Sprint, etc)

Financial offerings, loan origination and matching

Payday loans
Short-term loans
Auto loans
Mortgage loans
Student loans
Debt consolidation and reduction
Debt forgiveness
Investment opportunities
Affiliate lead and/or commission generation
Credit repair programs
Tax relief programs
Work from home programs
Get rich quick programs
Cannabis/CBD

If we suspect your account is being used for unlawful purposes such as the following, we reserve the right to terminate your service.

  • Solicitation to others to perform or participate in any unlawful acts.
  • Violation of international, federal, provincial or state regulations, rules, laws, or local ordinances.
  • Infringement upon or to violate our intellectual property rights or the intellectual property rights of others.
  • Harassment, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • Submission of false or misleading information.
  • Transmission of viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
  • Collect or track the personal information of others.
  • Spaming, phishing, pharming, pretext, spiders, crawling, or scraping.
  • Obscene or immoral purposes.
  • Interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

This is a common question and SMSGATEZ requires that you only use data that is opt in (people you are sending SMS messages to have given you permission to contact them).

If you are in need of assistance with your account you can fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. You can also chat with us via the chat button in the lower right corner of your screen.

We have had the best success with LG Rebel from Straight Talk using a Verizon SIM.  Other phones that are easy to work with are SAMSUNG, HUAWEI, NOKIA to name a few.  Here is a link to the Straight Talk LG Rebel Reconditioned phone.  https://shop.straighttalk.com/shop/en/straighttalk/new-deals/st-lg-rebel-4-reconditioned

SMSGATEZ is provides a service to deliver your SMS messages to your contact list with no guarantee.

There are many reasons that campaigns fail to have good conversion (ROI).  Top reasons would include the quality of the data you are sending, contacts have agreed to receive messaging from you, and the content of the message you are sending.

First step to troubleshooting this is to make sure that your virtual number or SIM number is not blocked by the relevant provider. You can test this by sending to a mobile phone that is not on your account via the Gatez Portal. If you are still unsuccessful and you are using a SIM please change the Default SMS Application back to the Native SMS Application on your mobile device and try sending a message to and from your mobile SIM. If this fails you will need to replace your SIM as it is most likely blocked by your provider.

Please check the email address you used to sign up for your account and check the password.

Your Android device gives this message to any third party mobile application that you attempt to install on your device as a safeguard to prevent malware, trojans, and viruses. Our Application is free from viruses. Your can go to your settings and choose to run once to install.

Credits are added manually by our staff.  Generally, credits are added immediately after payment.  Please click the chat button to check the status on your order. 

We can refer you to a Virtual Assistant/Call Center Service.  Please contact support and we will be happy to help point you in the right direction.

SMSGATEZ ANDROID SIM SYNC 2 PORTAL

Android Sync allows you to install a small third party APK to your Android device which syncs to your SMSGATEZ Cloud Portal @ app.smsgatez.com.

To get started Sign Up for an account.  Once your account has been created on the browser then you can install the application on your Android device. Click on Android Sync in the primary menu or use our handy QR Code to get started.  If you need Step by Step Instructions Click Here

Yes! Each Android Sync Monthly Subscription can have up to 5 Android SIM phones synced to your account. If you need more devices for higher volumes please contact support.

A text message is limited to 160 characters (including spaces). A message over this limit, may be divided into messages of 153 characters each.

Special characters may count as 4 normal characters each.

Yes You can set up Auto Responders to answer the most common questions with Unlimited Keywords.

If you are in need of assistance with your account you can fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. You can also chat with us via the chat button in the lower right corner of your screen.

Installing Extension Add Ons will allow you to send faster, by bypassing carrier limitations the provider has set on their service. There are 36 Add Ons available so the maximum speed you could send will be 3600/hr You may find that messages do not send properly at higher speeds. We have capped the limit per device to 1000/hr  

Currently you would need only to install 10 Add Ons to send up to 1000 messages per hour.

We have API Integration.  If you need specific PARAM please contact us. 

Send API url is: https://api.smsgatez.com/index.php/SendApi
We support both POST and GET
Params are: apiKey, from, to, message, showInbox=true or false (default is false)

Post back delivery receipt URL is optional if you want receive message callback status, support both POST/GET, transfer back to URL these PARAMs: from, to and status={DELIVERED, SENT, FAILED, DELIVERABLE, UNDELIVERED, REJECTED, QUEUED}

SMSGATEZ ANDROID SIM SYNC 2 PORTAL *LEASED*

Leased Android SIM Sync are dedicated devices that are managed by our staff.  Dedicated Android devices will have the latest SMSGATEZ APK, and synced to your SMSGATEZ Portal.  You will still have complete control of sending your campaigns out through the Portal while we maintain the provider subscription, battery whitelist, while maintaining the device on charge and on WIFI. 

Leasing an Android device from us means peace of mind that the device is being maintained on WIFI, charged and ready to send a campaign on your account.  Perfect for customers outside the US Market that needs the high delivery option of the Android SIM synced to the SMSGATEZ Portal.

You can add as many as 5 Leased Android devices to each individual account.  You may sign up for additional accounts if you have a need for more devices to send messaging. 

Phones are maintained by SMSGATEZ staff.  We do not offer the Android device to physically leave our care. 

Your leased phone will be dedicated only to your SMSGATEZ texting account.

The leased device will be synced to your SMSGATEZ texting account.  You will have full access to send and receive messages that have been sent.  Depending on your goals, the phone would stay active on your account unless your subscription lapsed.

Leased devices are maintained on the account and will be available 24/7 allowing responses to to be sent/received.  Of course, we do not suggest sending marketing messages outside of TCPA compliant hours.  

SMSGATEZ BRING YOUR OWN ROUTE

There are many SMS Providers to be found.  If you are sending ‘volume’ (lots of texts ie 100K to 1M), it may be worth looking into a wholesale route.  But now you need to either find a developer to build an application to send your messages or if you are handy with coding you can build your own.  You have to ask if that is worth the time or money to invest vs. finding a service that gives you access to a GUI without rebuilding the wheel. We introduce you to SMS GATEZ.  

Google is a great place to start. There are many routes that are available. Some of the most popular that we work with are Signal Wire, Telnyx, Twilio, Nexmo, Gorilla, and Thinq to name just a few.

Yes! You can have as many provider routes as you want added to your account. Note:  There is a one time integration fee of $399.99 per route.  Each route may take up to 7 days to integrate into our SMS Gatez Portal.

No! We have a development team that will integrate each route at a cost of $399.99. This includes the testing and set up to make sure that the account is set up to send and receive messages. We will also trouble shoot with you to determine if there are issues with the provider that are preventing a smooth integration.

No! The monthly subscription will cover the cost of the server, updates and maintenance of your SMSGATEZ account and support of our product.  Questions regarding delivery and billing with your chosen SMS Service Provider will be answered via their support.  

Our staff works hard to make sure that your account is functioning correctly and that your messages are delivering properly. This also covers all updates and upgrades that you may need. Obviously we are not miracle workers but we are here for you to help with messaging, best practices, and working through the tough stuff. Monthly maintenance fee is valued at $199.99 per month. 

If your account falls into a failed or non pay status without cancellation the monthly maintenance charges will be deducted from current credit balance (credit conversion equivalent of $199.99 per month)

SMSGATEZ MANAGED ROUTES

We do offer routes for messaging. These purchases are not on a subscription basis but only purchased in blocks of credits. Once you run out of credits you will need to make another purchase. We will send you a low balance email so that you can prevent the pause of keyword responders being paused.

If your account runs out of credits your account will no longer be able to send messages, or respond to keywords automatically. If your account remains in an ‘out of credit’ status, your virtual numbers will be removed from your account and unable to be retrieved.

We recommend not over 100K contacts per campaign group. Smaller groups are easier to manage in case there are issues with your send and you cannot resume the campaign, then it is easier to determine who may not have received the campaign message.

We unfortunately are not a storage resource to store your data. We have a limitation of 25 MB per account. If your account is dormant for 90 days we reserve the right to delete contacts, groups and responses from our servers. We will never share your account information or your data with others.

We do not have monthly subscriptions for managed routes, instead you will purchase credits as needed for your account in blocks.  

Multiple computers and browser tabs may be open on the same account. Users will use the same account credentials. If you are using a Virtual Assistant to manage your Gatez account, we need to have authorization to speak with the Virtual Assistant regarding your account. Please let us know in advance if someone is approved to speak on your behalf.  

That is currently not an option at this time.  Each type of account would need its own individual account.

SMSGATEZ FEATURES

Keywords are used in the campaign to create conversational messaging.  We can create multiple responder/keywords which allows you to free up the time you spend on the phone answering common questions about your business,

Responders are the responses that are triggered when a contact replies back to your message with an assigned keyword. You can have as many Responders as needed.  

Templates can be created to keep your campaign messages organized and available on the portal when needed.  

Unlimited Import/Export makes it convenient when you might be working on multiple computers at different locations. As long as your account has an active subscription or credit on the account your data is safe.  Data groups should be no more than 100K contacts per CSV file.  

Double Opt In adds the additional step to messaging opt-in process, requiring a user to verify and confirm interest in obtaining more information about your products/business.

Conversational messaging means creating a dialogue with the customer which in turn builds the business relationship.  This is a great strategy to engage your customer bringing you closer to the sale. 

Spintax comes from the word “spinning syntax.” This is just one of several features that keep your campaign compliant and off the mobile carriers spam filters.  The more creative you can be the more variation.  

An example we use often is “Hi How are you?”

When we select Spin, we are offered an output of syntax:

{Hi|Hello|Hi there} How {are you|are you currently|have you been}?

Select Preview and we will see the variations.

1. Hi there How are you currently? (31)

2. Hello How are you currently? (28)

3. Hi there How have you been? (27)

4. Hi How are you currently? (25)

5. Hello How have you been? (24)

6. Hi there How are you? (21)

7. Hi How have you been? (21)

8. Hello How are you? (18)

9. Hi How are you? (15)

 

We have API Integration.  If you need specific PARAM please contact us. 

Send API url is: https://api.smsgatez.com/index.php/SendApi
We support both POST and GET
Params are: apiKey, from, to, message, showInbox=true or false (default is false)

Post back delivery receipt URL is optional if you want receive message callback status, support both POST/GET, transfer back to URL these PARAMs: from, to and status={DELIVERED, SENT, FAILED, DELIVERABLE, UNDELIVERED, REJECTED, QUEUED}

Setup autoresponders to automatically send SMS back to the subscribed individuals/opt ins after they have replied with a keyword response. 

When keyword is implemented then the subscriber/contact is moved to another group for further messaging.

Contact Scrubbing on the platform is to keep compliancy on the platform.  Scrubbing available for Landline, Do Not Call (Federal, State & Litigator) and Carrier Scrub.  This saves time and wasted credits on messages that cannot be delivered. 

If you know you are not going to be available on a certain date, but want to send a campaign, just set up your campaign as a scheduled message at least 15 minutes into the future.  

Notifications can be set to alert you when there is a response to your campaign, just add your mobile number to be notified.

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