Providing support to customers is pivotal for success no matter what industry a business operates in. To survive cut-throat competition, companies must provide efficient and timely customer support. Short message service is one of the quickest and cost-effective ways of reaching out to customers, and that’s where we come in. SMS Gatez keeps your campaigns compliant while maintaining your budget.
Our SMS Support Software Facilitates
1
Customer Support
SMS Gatez understands that not everyone is a computer guru. We have a Set It and Forget It Philosophy that lets you get on with what you do best, which is promoting your product or business. Simple to use and efficient. Set up Auto Responders to reply to your Frequently Asked Questions. API Integration allows you to connect to almost any platform.
2
Automated Support
We believe in complete automation. SMSGatez enables you to design multi-layered campaigns with unlimited keywords and unlimited autoresponders. We can set up Conditional Communicators to not only focus on frequently asked questions but to also set up drip marketing or product updates.
3
Know Your Customer
SMS Gatez allows the convenience of flexibility. Conduct a variety of customer feedback and satisfaction surveys while maintaining product support. This enlightens you about customers’ expectations and whether or not you’re living up to them. Embrace a proactive approach to solving problems before they are out of control.
4
Scheduled Update & Notifications
Flexible and Convenient. Keep your customers in the know when there are scheduled updates and maintenance. Schedule update notifications to avoid being bombarded with customer queries during maintenance.
5
Templates & Trigger Keywords
Most of the queries received by support representatives are repetitive and lack a high level of technical assistance making it easy to set up UNLIMITED templates using UNLIMITED keywords to trigger UNLIMITED autoresponders. This allows you to liberate resources of your support center. Save your campaign messages as a template so that you always have quick and easy access.
6
Automatic Confirmations
Don’t leave a customer hanging. SMSGatez helps you send automatic confirmations and notifications about cancellations, returns, payments, refunds, and more. This builds on the customer relationship.
“ SMSGatez has increased my revenue overnight. The Gatez team has been very helpful and are always willing to help walk me through my issues. ”
Sarah Willson
Restaurant Owner
