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SMS Support Software

Almost all success stories about awesome brands have one thing in common - they consider customers as their top priority.
Providing support to customers is pivotal for success no matter the industry a business operates in. To survive a cut-throat competition, companies must provide efficient and timely customer support 24/7 365 days of the year. Short message service is one of the quickest and cost-effective ways of facilitating customers, and that’s where we come in.

What Our SMS Support Software Has to Offer

1

Customer Support

Not all customers are tech-savvy and have trouble familiarizing themselves with the products or services they consume. Even though your product doesn’t have a steep learning curve, you can’t expect a customer not to ask for support at the time of need. Our customer support solution enables you to offer assistance to those in need via SMS – the quickest and proficient way of communication today.
2

Automated Support

Responding to customers’ queries and concerns is a tedious task. Companies usually employ an army of the workforce – dedicated to providing support to the customers. This calls for a huge investment. The ones that are short-staffed eventually acknowledge burnout. Our SMS support software enables you to automatically troubleshoot diverse queries received by customers without having to break the bank.
3

Know Your Customer

Conduct a variety of customer feedback and satisfaction surveys using our SMS support software. This enlightens you about customers’ expectations and whether or not you’re living up to them. Embrace a proactive approach to solving problems before they cause significant damages.
4

Scheduled Update & Notifications

Schedule update notifications to avoid being bombarded with customer queries during maintenance. Furthermore, our customer support tool also helps you reach out to customers in bulk – informing them about bug fixes proactively to avoid any complaints.
5

Templates & Trigger Keywords

Most of the queries received by support representatives are repetitive. Customer concerns seldom encompass a high level of technical assistance. Liberate the resource of your support center – enabling them to focus on more important things. Create templates and set trigger using unlimited keywords to automatically respond to generic queries.

Cloud FEATURES

Support via tickets

Support via tickets is one of the abhorred ways of receiving service as it takes forever. Support via call is usually preferred but it’s one of the most expensive and tiring processes for companies. Support via SMS, on the other hand, is one of the most convenient, cost-effective, and prompt ways of reaching out to a customer without breaking the bank.

Automatic Confirmations

Don’t leave a customer hanging. Our SMS support software helps you send automatic confirmations and notifications about cancellations, returns, payments, refunds, and more.

Send Wishes

Send birthday wishes, anniversary greetings, or just the plain old best wishes. Show your customers that you care. Send coupons and loyalty rewards to the opens who have been with you through every thick and thin – strengthen your bond with customers via our automated solution.

 

Schedule Appointments

Not all queries are ordinary, some require technical assistance and take a bit longer to be resolved. Enable your customers to schedule appointments with your support representatives – send appointment confirmations, reminders, and share the status of the query via our SMS support software.

We can help with

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Marketing

Execute SMS Marketing campaigns seamlessly with our web-based SMS solution.

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Lead Generation

Reach a vast audience via efficient SMS lead generation campaigns.

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SMS Support

Provide instant customer support with automated SMS messages

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Surveys

Send mobile surveys, gather valuable data, and customer feedback

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Bulk Messages

Send personalized messages seamlessly via our bulk SMS software

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Coupon

Share coupons, discount codes, and vouchers via text with your audience.

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Newsletter

Promote your product, services and content via SMS

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Registeration

Carry out bulk registrations and onboard people seamlessly

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Autoresponder

Send automated text messages to the engaged targeted audience.

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Affiliate Promotions

A feature packed platform for affiliate marketers to reach out to the masses

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Reminders

Send SMS Reminders in bulk to your audience and customers

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Hiring & Staffing

Streamline and speed up the recruitment process via SMS

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Campaigns

A one-stop web-based solution to help you send SMS Campaigns.

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Advertising

Advertise your product and services to the masses via SMS

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Alerts

Send SMS based prompt alerts and notifications without any hassle

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Push Notifications

Send push SMS notifications hassle-free via our web-based SMS solution.

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TESTIMONIALS

What Our Clients Say

Integrations

We integrate with all your favorite SMS Services & API's

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FAQs

Is SMSGatez a web-based SMS support software?

Yes. SMSGatez is a complete web-based solution to help you provide 24/7 support to your customers.

Do I need to download additional apps or plugins to use your SMS support software?

No. You don’t need to download additional apps or plugins to use our SMS support solution to its full potential.

Can I send updates regarding customers’ support queries automatically?

Yes. With our SMS support software, you can schedule and send automatic notifications and status updates regarding customers’ support queries.



Can customers reply back to the messages sent via your software?

Yes. You can receive replies from customers to your messages. It totally depends on you whether you wish a text to be a one-way communication medium or enable responses.



Can I ask for customers’ feedback via SMS using this software?

Yes. Unlike many other support solutions available in the industry, our SMS support software empowers you to welcome customers’ feedback and gauge his satisfaction regarding your support services.

Can I add URLs to the messages sent via your software?

Yes. Our SMS support software has a built-in URL shortener that enables you to add URLs to the messages sent to customers.

How do I contact SMSGATEZ if I have any queries about the software?

If you have any queries about our SMS support software, kindly fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. If you’re in dire need of assistance then you can also reach out to us right away via the chat feature in the lower right corner of your screen.

I’m not tech-savvy, what if I like you to walk me through?

Sure. We can refer you to our virtual assistant or a support representative to walk you through or help you with your concerns. Please feel free to contact support and we will be happy to point you in the right direction.

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