SMS Customer Service Software

Closing the leads doesn’t cue the curtain call, the customer journey starts from there and that’s where we come in.

Great customer service is the prerequisite for success and the recipe for great customer service requires it to be prompt, efficient, and timely. Customer service via texting not only helps you achieve all that but also helps reduce the workload of your representatives – that’s where we come in.

What Our SMS Customer Service Software Has to Offer

Customer Service

The journey of a customer starts with his/her purchase – making customer service an important aspect of doing business irrespective of the industry. Our software can be used for sending and receiving messages in bulk – enabling you to offer prompt customer service in a seamless fashion.

Cross-Selling & Upselling

Initiate conversations and communicate with your existing customers in a user-friendly inbox. Cross-sell and upsell other products or services seamlessly without having to bombard them with annoying repetitive emails.

Automated Support

Our SMS customer service software allows you to design multiple support or troubleshooting templates corresponding to diverse queries received by customers in past. With this SMS automation process, you can resolve your customer complaints instantly without having to rely excessively on support representatives.

Send Updates Proactively

Reaching out to a customer with a solution prior to his/her complaint takes customer experience to a whole new level. Create templates and set trigger keywords to generate alerts, send product updates, and routine maintenance notifications effortlessly.

Educate Your Customer

Enable your customers to access your knowledgebase. Our customer service software allows you to add shortcodes to your messages – routing your customers to access the guides and tutorials designed to get them acquainted with the product or service.

Perks of Using Our SMS Customer Service Software

What Our SMS Customer Service Software Has to Offer

Support and email tickets lack that personal touch and often lead to diminished customer satisfaction. Furthermore, support provision on call is a tedious process for the service provider. Support via SMS, on the other hand, is one of the most convenient and prompt ways of reaching out to a customer without breaking the banks.
A text message is a prompt way of notifying your customers about the status of their queries. Our customer service software helps you send automatic confirmations and notifications about order cancellations, returned items, payments received, refund requests, and more.
Send confirmations and reminders to your customers whether they have asked for an appointment with your customer service representative or requested a demo of your product. Our customer service solution helps you to schedule or send notifications seamlessly via your support channel.
Our customer service software facilitates product development and improvements by helping you design and dispatch product or service quality surveys. Since SMS surveys are 10 times more likely to be filled compared to traditional polling tactics, this helps you get customer feedback first-hand to fuel necessary improvements in your product or service.

FAQs

SMSGatez is a complete web-based solution to help you reach out to customers at the time of need. You don’t need additional apps or plugins to access the features of our software.
Yes. You can schedule your messages or send them right away using our customer service platform.
Yes. You can receive replies from customers to your messages sent, SMSGatez is not a one-way communication platform unless you wish to send no-reply texts intentionally.
Yes. Our tool not only enables you to provide prompt customer service but also facilitates you to receive customer feedback via polls or surveys to help you improve your products or services.
Yes. SMSGatez allows you to add shortened URLs to messages – enabling you to take your customer support to a whole new level by routing your customers to your knowledgebase, guides, and tutorials.
If you have any queries about our SMS customer service software, kindly fill out the form to be contacted and one of our representatives will reach out to you via phone/email/text. If you’re in dire need of assistance then you can also reach out to us right away via the chat feature in the lower right corner of your screen.
Sure. We can refer you to our virtual assistant or a support representative to walk you through or help you with your concerns. Please feel free to contact support and we will be happy to point you in the right direction.